When a classroom screen stops working, you need a clear, reliable response.
PanelWise gives you a straightforward process from the moment an issue is reported through to resolution, without confusion, delays or unexpected costs.
Most schools don’t have one standard set of screens.
Panels are bought at different times, from different brands, and are at different stages of their lifecycle.
PanelWise is designed to work across your whole estate.
We support any brand of panel and review each screen based on its age, usage and condition, so you get the right approach for every classroom, not a one-size-fits-all plan.
Next day response to 72 hour fix.
The school logs the issue through the PanelWise support portal.
A ticket is raised and the process starts immediately.
Our technical support team reviews the issue and carries out initial triage.
This helps us understand what’s gone wrong and what needs to happen next.
A straight swap-out is carried out to get the classroom back up and running.
Once assessed, we take the appropriate action:
We organise a grade A replacement, dispatched to site with engineers to swap out
Everything is handled through one clear process.
PanelWise gives schools a fixed-cost way to manage classroom screens once the manufacturer warranty has ended.
Instead of reacting to failures with unplanned repair or replacement, you have a structured service in place that keeps classrooms operational and budgets predictable.
PanelWise is designed for screens that are no longer covered by the manufacturer warranty, typically from year 6 onwards.
It can be applied across individual devices or rolled out across a wider school or trust estate, depending on how your screens are managed.
Once an issue is reported, it is assessed and a replacement screen is organised.
The faulty unit is removed and replaced with a fully tested, working device, allowing the classroom to continue operating without waiting for on-site repair.
No.
PanelWise is built around a swap-out model. The priority is to get a working screen back into the classroom quickly.
The failed unit is taken away and handled centrally, where it is either repaired, refurbished or recycled.
Yes, all engineers are DBS checked and approved to work on school sites, so you can be confident work is carried out safely and in line with school requirements.
Replacement devices are like-for-like or equivalent, and in some cases a newer model.
Every replacement screen goes through a structured 12-point inspection process, covering performance, connectivity, safety and overall condition before it is redeployed.
PanelWise is designed to respond quickly, with a defined process from fault reporting through to replacement.
The service is built around a next-day response and a rapid swap-out approach to minimise classroom disruption.
Panel Wise is delivered by Equinox Maintenance, an established UK-based engineering partner with over 40 years’ experience supporting classroom technology.
Support is provided through a nationwide network of field engineers, ensuring consistent standards and coverage across England, Scotland, Wales and Northern Ireland.
Yes.
Most schools operate mixed estates, with screens purchased at different times from different manufacturers.
PanelWise is designed to support any brand, with each device reviewed based on its age, usage and condition.
If you want to understand how PanelWise would work in your environment, we’ll walk you through it clearly.
We’ll cover:
what’s included
when cover applies
how support is delivered
how it fits your budget